Privacy policy

Effective date: 20 August 2025

1. Introduction

Aéllo Sàrl ("us", "we", or "our") operates Aéllo Copilot at aello-copilot.com (the "Service"). This Privacy Policy explains how we collect, use, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Policy.

2. Definitions

  • Service: the aello-copilot.com website operated by Aéllo Sàrl.
  • Personal Data: data about a living individual who can be identified from those data (or from those and other information in our possession or likely to come into our possession).
  • Usage Data: data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: small files stored on your device.
  • Data Controller: the natural or legal person who determines the purposes and manner of processing personal data. For this Policy, we are the Data Controller of your data.
  • Data Processors (or Service Providers): any person who processes data on behalf of the Data Controller.
  • Data Subject / User: the living individual using our Service who is the subject of Personal Data.

3. Information collection and use

We collect different types of information for various purposes in order to provide and improve our Service.

4. Types of data collected

Personal Data. While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to: email address; first name and last name; phone number; address (country, state, province, ZIP/postal code, city); cookies and usage data. We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest. You may opt out at any time via the unsubscribe link.

Usage Data. We may also collect information your browser sends whenever you visit the Service, such as IP address, browser type and version, pages visited, time and date of visit, time spent on pages, device type, unique device ID, operating system, and other diagnostic data.

Location Data. With your permission, we may collect and store information about your location to provide and improve features. You can enable or disable location services at any time via your device settings.

Tracking and Cookies Data. We use cookies and similar tracking technologies to monitor activity on our Service. You can configure your browser to refuse all cookies or to indicate when a cookie is sent. Some parts of the Service may not function properly without cookies. Examples include session cookies (to operate the Service), preference cookies (to remember settings), security cookies, and advertising cookies.

5. Use of data

  • To provide and maintain our Service.
  • To notify you about changes to our Service.
  • To allow participation in interactive features.
  • To provide customer support.
  • To gather analysis and improve the Service.
  • To monitor usage and to detect, prevent and address technical issues.
  • To fulfil any purpose for which you provide the data and to enforce our contractual obligations and rights.
  • To provide account or subscription notices, and offers or information on similar products or services (unless you opt out).
  • For any other purpose disclosed when you provide the information, and with your consent.

6. Legal basis for processing (GDPR)

If you are from the European Economic Area (EEA), Aéllo Sàrl processes Personal Data under the following legal bases: consent; performance of a contract; legal obligation; and legitimate interests, provided these are not overridden by your rights.

7. Retention of data

We retain your Personal Data only as long as necessary for the purposes set out in this Policy, including compliance with legal obligations, dispute resolution and enforcement of agreements.

8. Transfer of data

Your information may be transferred to, and maintained on, computers located outside your state, province, country or other jurisdiction where data protection laws may differ.

9. Disclosure of data

We may disclose personal information in a business transaction (merger, acquisition or asset sale); to subsidiaries and affiliates; to contractors and service providers; to fulfil the purpose for which you provide it; to include your company's logo on our website (if applicable); with your consent; or if required to protect the rights, property or safety of the company, customers or others.

10. Security of data

We strive to use commercially acceptable means to protect your data but cannot guarantee 100% security.

11. Your data protection rights under GDPR

If you are a resident of the EU/EEA, you have the right to access, update or delete your information; rectify inaccurate or incomplete data; object to processing; request restriction of processing; request data portability; and withdraw consent at any time. To exercise these rights, contact us at contact@aello-group.com. We may need to verify your identity before responding. You also have the right to complain to your local Data Protection Authority.

12. Service providers

We may employ third parties to provide or analyse our Service. They only access Personal Data to perform tasks on our behalf and must not use it otherwise.

13. Analytics

We may use third-party analytics providers to monitor and analyse usage of the Service.

14. CI/CD tools

We may use third-party service providers to automate the development process.

15. Behavioral remarketing

We may use remarketing services to advertise to you on third-party websites after you visit our Service.

16. Links to other sites

Our Service may contain links to external sites. We are not responsible for the privacy practices of third parties and encourage you to review their policies.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date. We may also notify you by email and/or with a prominent notice on our Service before changes take effect.

18. Contact us

If you have any questions about this Privacy Policy, please contact us:
Email: contact@aello-group.com
Address: Aéllo Sàrl, 17 rue des Jardiniers, L-1835 Luxembourg